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Customized Moon Lamp
- By placing the order on our store, you accept our shipping/return policy.
- We suggest you to read our Return Policies carefully before filing any claim. Make sure that the product is eligible for any claim to avoid any dissatisfaction.
- Returns are only accepted after approval by our customer support. To begin a return or any other query, please contact the support team at [email protected] within 14 calendar days from the date package is delivered.
- Un-Used, unopened items can be returned within 14 calendar days of delivery, conditions applies.
- If the item is defective/damaged or not working, please file a claim and provide a proper verification as requested by the customer support representative. Unverified products will not be entertained with return, exchange or refund. Without verification, we can't resolve your issue. Claims filed after 14 calendar days time window will not be accepted.
- You must always consider using a trackable shipping service or purchasing shipping insurance. We do not provide a return label or pay for returns shipping.
- Any product that you return must be in its original condition and packaging. Items altered by you in any way after receiving are not eligible for return. Please keep the package return receipt with you and email us its pictures so that we can keep track of the package.
- While placing the order, please be considerate of choosing the correct size, color, and other details. Please check the details twice before confirming the order to avoid any return or exchange claims afterward.
- We do not accept return, exchange, and refunds of the following items:
- Handmade Items.
- Beauty, Personal care, Hair Removal & Health.
- Eyewear, Jewelry & Watches, Women's Intimate Apparel.
- Change of mind is not an acceptable reason for any claim of return, refund, or exchange.
- While ordering print-on-demand products, please make sure to check the size chart and color carefully. These items are made only when the order is placed so we cannot accept any claims regarding their refund, return, or exchange.
- Packages that are rejected or refused to receive upon delivery, abandoned, or packages returned outside the designated return process are not accepted as a return.
- Items that are bought with store credit or gift card are not eligible for return. The gift cards and store credits issued by us are not exchangeable or refundable.
- All custom duties are the responsibility of the recipient. The custom and duties are charged by the Border Agencies in your country, not by us. They are collected and held by them and are non-refundable. We do not wish any inconvenience for our customers.
- For undelivered or lost packages, please file a claim within 60 calendar days of the dispatch date. Claim filed after the mentioned time bracket will not be accepted.
- If you did not receive your package and it is marked by the courier as delivered, it will not be considered lost. Please file a claim with the courier.
- In order to avoid delivery issues, please ensure that you mention your proper, complete address on the checkout. The items that are returned because of incomplete addresses are not eligible for refund or store credit.
- Cancellations/changes in order are accepted within 60 minutes if the order is not shipped. After your order has been dispatched from our warehouse and assigned a tracking number canceling/retrieving the package becomes virtually impossible.
- Only store credit is given for the products purchased from the store with equal to or more than 15% discount from the full retail price.
- Refunds or store credit for the returned product will be issued within 30 days after the product is received at our return address.
- Refund to your products is provided on your original payment method. If you ordered through Paypal, the refund will be issued to your Paypal account only, or if you ordered through a credit card, the refund will be issued on the same credit card. Change of account details is not accepted for refund.
- Any returned item that falls outside our Return Policy or is not eligible for refund or store credit is discarded by us.
- We offer free worldwide shipping with 2 to 3 business days for order processing. After the order dispatch, the estimated delivery time is 7 to 10 business days depending on your country or region.
- Sometimes we split your order into multiple shipments. It is done if we have something in stock that can be delivered to you before the rest of your order. In such a case, you’ll be notified along with the tracking information of each shipment.
- We try to ensure that the quality of both the product and packaging is perfect. But considering that logistic companies do the shipping, we cannot guarantee you completely undamaged packaging. So any return, refund or claims on product packing are unaccepted. However, if the product is received in a damaged state, kindly let us know so we can make possible amends.
- Order in The Next to get it by January 22, 2022
- Real Time 138 Visitor Right Now
Guarantee safe checkout
1.Photo,words,text,cartoon character all can be customized,please place the order and send your photo or text to us.
2.The printed image will be unclear if the size is small,so if you want to customize the photo, it is best to choose more than 12cm.
3.Customized product is exclusive products, so we do not support cancellation of orders. Please make sure you have enough time to wait before make your order (we can send out your order in 3-10 working days). Thank you for your understanding.
1. Half-length photo with clear face is the best.
2. Please make sure your picture is clear and photo more than 70% of portraits.
3. Please choose your favorite picture and send to us in this Email :[email protected] included Order Number,if the photo cannot print,we will contact you.
1 x Customized 3D Moon Lamp
1 x USB Charging Cable
1 x Wooden frame
1 x Paper Box
1 x User manual
1 x Remote Controller
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Customized Moon Lamp